Call us
Call 1-800-307-4830 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET.
Currently enrolled members: Call 1-888-267-2637 (TTY: 711), Monday to Friday, 8AM to 9AM ET.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
Call
You can call the New York City Office of Labor Relations at 212-513-0470 (TTY: 711), Monday to Friday, 10 AM to 4 PM ET.
Send mail
New York City Office of Labor Relations
Health Benefits Program
22 Cortlandt Street, 12th floor
New York, NY 10007
Or visit the New York City Office of Labor Relations' website
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
Enroll
We make it easy for you to become a City of New York Aetna Medicare member.
Change address or phone number
Let’s keep in touch. Let us know if you have a new phone number or address. That way, we can tell you about any important plan information. Call us at
1-800-307-4830 (TTY: 711), Monday to Friday, 8 AM to 9 PM ET.
Fraud and abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.
