Medication Therapy Management Programs

Working to ensure the safety and effectiveness of your medications

Our Medication Therapy Management (MTM) program helps you and your doctor manage your medications. 

If you qualify for the program, a pharmacist will review your drugs and talk with you about: 

  • How to get the most benefit from the drugs you take 

  • Any side effects or reactions 

  • Any questions or concerns you have 

  • Options that may help you save money 

We automatically enroll members in our MTM programs, if you qualify. Participation is voluntary. You can leave the program at any time. 

Elderly woman wearing glasses resting her head on an elderly man's shoulder.

What does it cost?

There’s no added cost to be in our MTM program.

You qualify for our MTM program if you:

  1. Have three or more of these conditions:
    • Osteoporosis
    • Chronic heart failure (CHF)
    • Diabetes
    • Dyslipidemia
    • Chronic obstructive pulmonary disease (COPD)
  2. Are likely to spend more than $5,330 in 2024 on prescription drug costs (includes amounts paid by both you and the plan)
  3. Take eight or more maintenance drugs that are covered by your Medicare Part D plan
  4. Are an at-risk beneficiary (ARB) under a Drug Management Program (DMP)

Outcomes MTM is teamed up with Aetna, Allina Health | Aetna.

If you meet all of these criteria, we’ll mail you a letter confirming your enrollment in our MTM program. You’ll also get a call from us.

To leave the program, just call our MTM representatives at 1-855-905-4689 (TTY: 711), Monday through Friday, from 8 AM to 6 PM CT.

Once in the program, you’re offered a comprehensive medication review. It includes several steps:

  1. A pharmacist reviews all of your medications to see if there are any drug therapy issues.
  2. If needed, a pharmacist will work with your doctor to resolve any drug therapy issues.
  3. The pharmacist will talk with you over the phone or in person at your local pharmacy. They’ll review your current drugs (both prescription and over-the-counter) and your medical conditions. This will take about 30 minutes.
  4. The pharmacist will give you a drug list and a recommended to do list to help you manage your medications. Be sure to share this information with your doctor.

Information for safe drug disposal
Drugs that are safe for you may be harmful to someone else. Unused and expired drugs should be disposed of as soon as possible. You can discard your unused, unwanted or expired drugs through a community safe disposal program or even at home for certain drugs.  

Locating a community safe drug disposal site
The best way to safely dispose your drugs is at a drug take back site. To find drug take back sites nearest you, visit the website below and enter your location:

 Controlled Substance Public Disposal Locations

You can also call your pharmacy or local law enforcement (non-emergency number) for a safe drug disposal site near you. Some pharmacies offer on-site drop-off boxes, mail-back programs, and other ways to help you safely dispose of your unused drugs. 

Mailing medications to accepting drug disposal sites
The United States Drug Enforcement Administration allows prescription drugs to be mailed back to select pharmacies or authorized sites using approved packages. Information on these sites can be found at

Safe at-home drug disposal 
You can safely dispose of many drugs at home through household trash or by flushing them down the toilet. To determine best way to dispose your drugs, please visit the following website: 

How to safely dispose of drugs

If you are disposing drugs in household trash, follow these recommendations:
•    Remove labels to protect your personal information
•    Mix medications with undesirable substances, such as dirt or used coffee grounds
•    Place mixture in a sealed container, such as an empty margarine tub 

See a sample 2024 Medication List
See a sample 2024 Medication List (Spanish)

See a sample 2024 Recommended To-Do List
See a sample 2024 Recommended To-Do List (Spanish)

We’ll complete a targeted medication review (TMR) at least once every three months. After each review, we may send suggestions to your doctor about prescriptions that may be a safer or better alternative. As always, your doctor will decide whether to consider our suggestions. Your prescriptions won’t change unless you and your doctor decide to change them. 

Need more information?
Call MTM at ​​​​​​ 1-855-905-4689 (TTY: 711), Monday through Friday, from 8 AM to 7 PM CT.

MTM programs are not considered benefits.